PLA Spotlight Series: Customer Service Audit — Touch Points That Retain Clients
PLA Spotlight Series: Customer Service Audit — Touch Points That Retain Clients
Live with Tussanee Luebbers — January 12 at 11:00 AM PST
Join PLA Educator Tussanee Luebbers for a live educational session focused on auditing and improving the customer service touch points that directly impact client retention and long-term loyalty.
In this session, we’ll cover:
- How to audit your current customer experience using real touch points
- How to evaluate what’s working and upgrade weak areas
- How to implement intentional touch points that build trust naturally
Date: Monday, January 12, 2026 
Time: 11:00 AM PST 
Location: Live on Zoom
Your order confirmation will include a digital download with Zoom access details.Please note: This is a live-only webinar. No replay will be available.Seats are limited to 100 attendees.
Location: Zoom(Access details will be delivered via digital download + reminder email)Your order confirmation will include an instant digital download with the Zoom link, Meeting ID, and passcode.
Important Notes:
- This webinar is live-only (no replay available)
- Seats are limited to 100 attendees
- Customers must subscribe to PLA emails at checkout to receive:
- Instant digital download
- Morning-of reminder email
- Post-event follow-up + exclusive session offers
New Spotlight Sessions drop weekly and fill fast!