{"product_id":"pla-spotlight-series-customer-service-audit-touch-points-that-retain-clients","title":"PLA Spotlight Series: Customer Service Audit — Touch Points That Retain Clients","description":"\u003ch4 data-pm-slice=\"1 1 []\"\u003ePLA Spotlight Series: Customer Service Audit — Touch Points That Retain Clients\u003c\/h4\u003e\n\u003ch4\u003eLive with Tussanee Luebbers — January 12 at 11:00 AM PST\u003c\/h4\u003e\n\u003cp\u003eJoin PLA Educator Tussanee Luebbers for a live educational session focused on auditing and improving the customer service touch points that directly impact client retention and long-term loyalty.\u003c\/p\u003e\n\u003cp\u003eIn this session, we’ll cover:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eHow to audit your current customer experience using real touch points\u003c\/li\u003e\n\u003cli\u003eHow to evaluate what’s working and upgrade weak areas\u003c\/li\u003e\n\u003cli\u003eHow to implement intentional touch points that build trust naturally\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003e\n\u003cspan class=\"c-emoji c-emoji__medium c-emoji--inline\" data-qa=\"emoji\" data-sk=\"tooltip_parent\"\u003e\u003cimg src=\"https:\/\/a.slack-edge.com\/production-standard-emoji-assets\/14.0\/google-medium\/1f4c5.png\" aria-label=\"date emoji\" alt=\":date:\" data-stringify-type=\"emoji\" data-stringify-emoji=\":date:\"\u003e\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eDate\u003c\/strong\u003e: \u003cspan\u003eMonday, January 12, 2026\u003c\/span\u003e\u003cbr aria-hidden=\"true\"\u003e \u003cspan class=\"c-emoji c-emoji__medium c-emoji--inline\" data-qa=\"emoji\" data-sk=\"tooltip_parent\"\u003e\u003cimg src=\"https:\/\/a.slack-edge.com\/production-standard-emoji-assets\/14.0\/google-medium\/1f55a.png\" aria-label=\"clock11 emoji\" alt=\":clock11:\" data-stringify-type=\"emoji\" data-stringify-emoji=\":clock11:\"\u003e\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eTime\u003c\/strong\u003e: 11:00 AM PST\u003cbr aria-hidden=\"true\"\u003e \u003cspan class=\"c-emoji c-emoji__medium c-emoji--inline\" data-qa=\"emoji\" data-sk=\"tooltip_parent\"\u003e\u003cimg src=\"https:\/\/a.slack-edge.com\/production-standard-emoji-assets\/14.0\/google-medium\/1f4cd.png\" aria-label=\"round pushpin emoji\" alt=\":round_pushpin:\" data-stringify-type=\"emoji\" data-stringify-emoji=\":round_pushpin:\"\u003e\u003c\/span\u003e\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eLocation\u003c\/strong\u003e: Live on Zoom\u003c\/div\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003e\n\u003cspan aria-label=\"\" class=\"c-mrkdwn__br\" data-stringify-type=\"paragraph-break\"\u003e\u003c\/span\u003e\u003cbr\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003e\n\u003cspan aria-label=\"\" class=\"c-mrkdwn__br\" data-stringify-type=\"paragraph-break\"\u003e\u003c\/span\u003eYour order confirmation will include a digital download with Zoom access details.\u003cbr aria-hidden=\"true\"\u003e\u003cstrong\u003ePlease note: \u003c\/strong\u003eThis is a live-only webinar. No replay will be available.\u003cbr aria-hidden=\"true\"\u003eSeats are limited to 100 attendees.\u003c\/div\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003e\n\u003cbr aria-hidden=\"true\"\u003e\u003cb data-stringify-type=\"bold\"\u003eLocation:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eZoom\u003cbr aria-hidden=\"true\"\u003e(Access details will be delivered via digital download + reminder email)\u003cbr aria-hidden=\"true\"\u003eYour order confirmation will include an\u003cspan\u003e \u003c\/span\u003e\u003cb data-stringify-type=\"bold\"\u003einstant digital download\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003ewith the Zoom link, Meeting ID, and passcode.\u003c\/div\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003e\n\u003cbr aria-hidden=\"true\"\u003e\n\u003cp data-pm-slice=\"1 1 []\"\u003e\u003cstrong\u003eImportant Notes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThis webinar is live-only (no replay available)\u003c\/li\u003e\n\u003cli\u003eSeats are limited to 100 attendees\u003c\/li\u003e\n\u003cli\u003eCustomers must subscribe to PLA emails at checkout to receive:\u003c\/li\u003e\n\u003cli\u003eInstant digital download\u003c\/li\u003e\n\u003cli\u003eMorning-of reminder email\u003c\/li\u003e\n\u003cli\u003ePost-event follow-up + exclusive session offers\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cbr\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"p-rich_text_section\"\u003e\u003cstrong\u003eNew Spotlight Sessions drop weekly and fill fast!\u003c\/strong\u003e\u003c\/div\u003e","brand":"Paris Lash Academy","offers":[{"title":"Default Title","offer_id":42869201764413,"sku":"EDU221","price":0.0,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0121\/4247\/7370\/files\/CopyofLashConTeachers_trainers_2.jpg?v=1767392673","url":"https:\/\/www.plapro.com\/vi\/products\/pla-spotlight-series-customer-service-audit-touch-points-that-retain-clients","provider":"PLA Pro","version":"1.0","type":"link"}